Our Role

The relationship between SNL and our clients is the foundation of our management practice. Our mission is to provide 24-hour hands-on management, property improvement and creation of value for the owner. How we fill our mission is equally important to us as the mission itself. We value our reputation for integrity and ethical business practices. 

We work together with our clients to discover each client’s goals. Once a set of goals and priorities is established, we create a management plan for each property. 

The relationship between our clients and SNL is that of principal and agent. We establish this relationship in a management agreement. The foundation of this relationship is our commitment always to act in the best interest of our clients. 

Meeting our obligations as management agent requires us to perform five distinct, multi-disciplinary roles: 

- Planner 

- Organizer 

- Communicator 

- Controller 

- Developer of Human Resources

Planner 

Our role as planner relates primarily to our responsibility for preparing management plans for properties under our management. Preparing a management plan requires input from the homeowner association and the managing agent. We work directly with our clients to develop short- and long-term objectives and determine the allocation of resources. Our detailed experience as owners and managers of residential and multi-family investment properties and community associations is the key factor in our ability to identify goals and develop detailed management plans for our clients. 

The organization of work is the task that typically determines the performance and success of any enterprise. This calls for the development of a logical structure that encourages people to work together productively. For a small company, we have devoted substantive resources to providing the best resources available to our team. We have continuously upgraded our network and our software package to the most sophisticated systems available in our industry. We use Yardi Professional Property Management software for our property, accounting and maintenance management needs. Every team member receives consistent education and training, not only in property management, but also time management.

 

A property manager cannot be effective without good communication skills. Managerial communication is a reciprocal process that includes sending and receiving information. As managers, we have learned that even if we cannot immediately solve a client or resident’s needs, we can effectively manage any situation if we communicate efficiently with all parties involved. Every member of our management team is equipped with pagers, cellular telephones, and email. We are committed to avoiding the poor communication habits that lead to expensive lost time and higher bills. 

We have developed an extensive control system to operate, regulate and guide our management activities. Over the years we have devoted significant resources to developing a detailed set of Operations Manuals. Our manuals cover all aspects of our management practice and provide a set of standards that we operate under. Our reporting system is timely and accurate – without forcing our managers to get bogged down in minutiae. 

Developer of Human Resources 

The most critical role of a property management firm is to develop the people who work for it. It is our responsibility to select, train and motivate our staff and create a team whose aim is to meet the objectives of our organization. We are a nineteen-year-old team, and have employees who have been with us since the beginning. Over the years a number of our staff have taken on roles of increasing responsibility. Our ability to develop our people will continue to be the critical factor to our success. 

Our ability to fulfill each of the above roles in our capacity as your management agent will determine how well we meet each of our clients’ objectives. We are committed to the continued development of a management practice that excels in the performance of each of these roles.